Terms and Conditions
General Terms and Conditions (GTC) - "Les cigales" aux portes de la Provence
Landlords: Elisabeth Courbet & Stephan Lausterer, 442, Chemin du Bousqueras, 84500 Bollène, France
1. Arrival/Departure The aforementioned arrival and departure times apply to individually agreed-upon weekdays. Departure must take place no later than 11:00 AM on the departure day. Exceeding the departure time by more than 30 minutes will result in the charge for an additional night. Alternative arrival and departure times can be arranged individually with the landlord. Should the tenant not arrive by 11:59 PM on the arrival day, the contract will be considered terminated after a period of 48 hours without notification to the landlord. The landlord or their representative may then freely dispose of the property. A (partial) refund of the rent due to early departure is generally not granted.
2. Special requests and additional agreements are generally possible. They require written confirmation from the landlord. Pets are only allowed after consultation with the landlord. The type and size of the pet must be specified. Additional fees may apply.
3. Payment: The rental agreement becomes valid upon receipt of the deposit via the landlord's booking system. If payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to re-let the property. Additional costs for water, electricity, parking, and waste disposal are not charged. Charging electric vehicles at standard 230V sockets is not permitted. Charging at the charging station is available upon request and will be billed separately.
4. Cancellation You may cancel the contract at any time. Cancellation must be in writing. In the event of cancellation, you are liable for damages incurred by us: from 30 to 15 days before the start of the rental period, 50% of the total price; from 14 days before the start of the rental period, the full rental price is payable. The date of receipt of your cancellation notice is decisive. Any payments already made will be credited. You may nominate a substitute who will assume your contract under the aforementioned conditions, but this must be accepted by us. Written notification is sufficient.
5. Tenant's Obligations: The tenant is obligated to treat the rented property (holiday home, furnishings, and grounds) with care. If any damage occurs to the holiday home and/or its furnishings during the rental period, the tenant is obligated to notify the landlord immediately. Any defects or damage discovered upon arrival must be reported to the landlord immediately; otherwise, the tenant will be liable for these damages. A reasonable period must be allowed for the repair of any damage or defects. Claims arising from complaints that are not reported immediately on-site are excluded. Complaints received by the landlord only at the end of the stay or after departure from the holiday home are also excluded from compensation. In the event of any service disruptions, the tenant is obligated to do everything reasonably possible within the scope of their legal obligations to contribute to resolving the disruption and to minimize any resulting damage. The tenant is prohibited from giving the house keys or the digital code for the key safe to third parties without consulting the landlord. On the day of departure, the tenant must remove personal belongings, dispose of household waste in the designated containers, and store clean and washed dishes in the kitchen cupboards.
6. Data Protection: The tenant agrees that data concerning their person, necessary for the execution of the rental agreement, may be stored, modified, and/or deleted. All personal data will be treated with absolute confidentiality.
7. Liability: This listing was prepared to the best of our knowledge. We are not liable for any disruption to the rental property caused by force majeure, power or water outages common in the region, or severe weather. Likewise, we are not liable for unforeseen or unavoidable circumstances such as official orders, sudden construction work, or disruptions caused by natural or local conditions. However, the landlord will gladly assist in resolving any problems (to the extent possible). The landlord is not liable for the use of the provided play and sports equipment. The tenant is responsible for their own arrival and departure. The landlord is not liable for personal belongings in case of theft or fire. The tenant is fully liable for any willful damage or destruction.
8. Final Provisions. Photos and text on the website or in the flyer serve as a realistic description. A 100% match with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g., furniture), provided they are of equivalent value. Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that most closely reflects the economic and legal intent of the contracting parties. German law applies. The place of jurisdiction and performance is the landlord's place of residence.